Service Innovation Engineer

Service Innovation Engineer (Contract)

Location: Best

Duration Assignment: 12 months (with possible extension and/or Philips transfer in time)

Contract: Permanent at a Randstad company

Hours/week: 40

Budget range: €4.000 - 5.300 per month

In this role, you will have the opportunity to: Make life better!

In this role as Service Innovation Engineer, you will have the opportunity to work for Philips, who simplifies healthcare by focusing on patients and (health) care providers. Through the combination of human insights and clinical expertise, we aim to improve patient care while lowering the burden on the healthcare system. Philips delivers advanced solutions for medical professionals to meet the needs of patients and provide affordable healthcare, whether in hospital or at home.

When you choose to work at Philips you’ll work on life-changing projects; and contribute to innovative health technologies and solutions that improve billions of lives around the world.

You will be responsible for:

• Improve and secure the serviceability of released products by representing the service organization in the product development processes.

• Assess Design Change Requests to define impact on serviceability.

• Prepare, execute and approve Engineering Change Requests with focus on serviceability.

• Define, co-create, release and publish service information that includes tools and spare parts for our field customers (e.g. Field Service Engineer and Site planners).Prepare and execute validation testing of Service functionalities.

• Improve the service information of the product, based on field feedback.

• Prepare and transfer information to the Philips Healthcare training center and the Customer Services Helpdesk.

• Solve product related customer calls and/or feedback that are escalated by the 3rd line helpdesk.

• Work according to, and help improve upon our Quality Management System.

To succeed in this role, you should have the following skills and experience:

• At least HBO-education in a technical competence, e.g. Mechanics, Electronics, Bio Medicals.

• At least 3-5 years working experience

• Good communication skills in both English and Dutch (verbal and written)Experience in, or a strong affinity with:

• Customer Service or Service Organizations (internal and/or external)Cross-functional collaboration (with multiple disciplines)Project Management skills or Project participation

• Working with R&D or in an R&D environment

• Working in a state-of-art, high-tech environment

• Technical Documentation and tools(End) Customer needs and/or contacts (internal/external)Medical Device Industry and its regulation(s)Lean Methodologies and Continuous Improvement

And also as soft skills:

• Team-player, Self-starting, persistent, result driven, Can-do-Will-do mentality, and creative

• Has a flexible attitude

• Knows how to deal with stress

• Is able to convince peers and stakeholders (based on data driven facts and figures)Has a strong drive to achieve challenging, but realistic targets

• Is used to deliver on commitment

• Proven track record in a multinational, preferably in the Healthcare industry and/or in Customer Services

• Product & service launch (NPI) experience.

• Expertise in project management and program management

• Ability to synthesize roadmap and portfolio dynamics; comfortable with making tradeoffs.

• Strong communication, influencing skills, stakeholder management, and the ability to lead an organization to develop market-leading products and solutions.

You are a part of

The Business Unit Image Guided Therapy Systems (IGT-Systems) is responsible for the Marketing, Development, Manufacturing, and Service of X-ray systems (including the Quality & Regulatory aspects), in the area of cardiac or vascular medical diagnosis, intervention (e.g. balloon angioplasty and stent procedures), and surgery. Customers are interventional specialists operating in a wide variety of hospitals across the globe.

Our new product development projects usually take 2 to 3 years and contain complex software, hardware, and mechatronics. It is a global business with Philips healthcare main sites in Best, the Netherlands, and Pune, India. It is the goal of IGT-Systems to stay the leading innovator in Image Guided interventional solutions and to protect and deepen our leadership position by growing IGT-Systems.

Within IGT-Systems, Customer Services is responsible for handing over IGT-Systems products that can be installed, maintained, repaired, and upgraded in the field with minimal costs on material and labor, resulting in minimal downtime for our customers. In the end, this serviceability provides a more cost efficient Service process, higher Service revenue, and an increase in our customer satisfaction.

Customer Services (CS) translates the Service business strategies and future customer needs into product specific Service requirements and (new) Service products for our customers, during the whole system lifecycle. CS also monitors customer feedback on products and processes in the field during and after product release, to realize optimal customer satisfaction.

With our partners, we improve the health of patients and save lives, every day, everywhere!

In return, we offer you:

For this project, you’ll work for Philips and become a contract or permanent employee of YACHT (a Randstad company). As a contractor at Philips you'll enjoy cutting-edge challenges and unexpected experiences that make you a more in-demand professional.

Why work on a project at Philips?

If you’re looking for meaningful work and a chance to tackle complex challenges, broaden your skills and expertise and become an even more sought after professional, you’ll find all that and more with project work at Philips.

The Randstad companies are responsible for finding talent to provide services at Philips. If you are selected to provide services for Philips, you will be employed by Randstad and will not be an employee of Philips.