With the exception of independent contractors, applicants for this role will be engaged through Randstad company. When making this application your details will be automatically shared with Randstad company for registration with them, who may also contact you about other opportunities with other clients.


Project Manager Commercial performance manager services

Posted Aug 19, 2020
Project ID: PHILJP00022047
Best , Brabant
7 months
(Sep 1, 2020 - Mar 31, 2021)
40 hrs/week
Payrate range
51 - 81 €/hr

In this role, you have the opportunity to

Support the Services & Solutions Business by implementing various commercial performance and productivity analytics projects to success in close collaboration with Customer Services Marketing, markets, businesses and other Philips stakeholders. Services are integral to Philips transformation towards a solutions company, being in this role you will be a key player in this journey!

You are responsible for

-   End-2-End Projects, Content and Quality Management to develop new analytics solutions. Activities include project identification, business requirements gathering, project planning and documentation, functional design and deployment into market, business and central organizations.

-   Implements projects with agreed conditions, time, cost and staffing.

-   Coordinate developers and analytics resources to ensure the to-be-built solutions satisfy the requirements and business needs.

-   Report on the progress of the project with an agreed frequency on quality, status, time, and money to senior management and to the project/program members.

-   Define the risks of the project and develops scenarios to overcome these risks.

-   The ability to define and analyze Key Performance Indicators (e.g. Contract Penetration, profitability of contract and T&M business, price realization, etc.).

-   Main point of contact for the developed analytics solutions to support stakeholders in training, and identification of commercial opportunities or performance issues.

-   Ensure that there is an effective transfer and archiving of the project results and the associated knowledge.

-   Drive standardizing analytics support of established initiatives and prepare for handing them off for Daily Management with other teams.

-   Lead and/or support problem solving activities (PRIDE) with markets and businesses.

-   Support the formulation of management recommendations, management reports, tools and dashboards.

Your team

You will be part of the Global Customer Services Marketing & Sales Team in Philips and reporting into the Commercial Performance and Productivity Lead. You will work closely with your colleagues in the commercial performance and productivity team to drive commercial performance in customer services in close collaboration with all businesses and markets.

To succeed in this role, you should have the following skills and experience

-   Bachelor degree preferably in a Business Economics, Business Administration, Finance and/or Accounting orientated study.

-   Experience in a multinational matrix organization, preferably in the healthcare industry.

-   Strong and proven Project Management skills, preferably in the Customer Service domain.

-   Preferably LEAN Experience (e.g. Daily Management, PRIDE Problem Solving)

-   Ability to set goals, manage milestones, document progress, and reporting out to senior management.

-   Team-player, Self-starting, persistent, results driven, "Can-do-Will-do" mentality and creative.

-   The ability to leverage strong interpersonal communication skills to motivate multi-disciplinary, multi-departmental and/or remote stakeholders.

-   Excellent English oral and written communication.

-   Strong analytical skills combined with business acumen.

-   Ability to perform data analysis and utilize as a means to communicate and drive change.

-   Advanced technical skills in Excel and PowerPoint, experience with Qlikview and/or other business information systems.

-   Ability to travel internationally up to 20%

Start: as soon as possible.

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