Freelance Remote Service Engineer

In this role, you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. This Job Description describes the desired roles and responsibilities of ISPACS Remote Service Engineer position at EI-RI SSD Operations team.

You are responsible for:

Bring support-services thinking and mind-set into all aspects of problem escalations

Build partnership with end customer (wherever applicable)

Good understanding on Information technology components Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.

Analyzing and troubleshooting Operating Systems issues quickly and effectively

Willingness to work in shifts and 24/7 model.

Be aware of the latest technical & organizational developments and their relevance to the business

You are a part of: EI-RI-SSD Operations team.

You have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base.

To succeed in this role, you should have the following skills and experience:

Soft skills Excellent communication skillsExhibits good listening and comprehension

Prepare clear and concise written communications

Exposure to direct interactions with end customers Domain & Technical Skill set Domain Skillset Operating Systems, tools & Applications Good knowledge on below OS TroubleshootingClient/Server

OS Troubleshooting experience File system (NTFS), Microsoft Message Queuing Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi VMFS, ESXi configuration etc.

User of remote tools - RDP/Terminal Services and VNC etc.

Experience with imaging software Good knowledge on MS SQL Configuration & troubleshooting Compute Server / storage / network Compute & Storage Good knowledge on compute hardware Installation, configuration and maintenance methodologies Fair knowledge on various compute hardware IBM / DELL / HP etc.

Knowledge on Server administration RAM /HDD / Firmware upgrade etc. Good understanding of storage concepts SAN, NAS, DAS Networking Good understanding of LAN & WAN TCP/IP Microsoft AD, DNS, DHCP service Overall Good analytical & troubleshooting skills on above technologies PACS, HL7 Knowledge

Basic working knowledge of PACS (Picture Archival Communication System) in Hospital environment Basic working knowledge of HL7/Mirth

How we work: at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways: We believe in the importance of impactful collaboration: There's a certain energy when everyon´s in the same room that can heighten idea generation and creative friction needed for problem-solving. We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnt office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips? Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.,This requisition is aligned with leadership for workforce plan, and it is approved by Jim Riethoven

Why is this role business critical? This role is a RSE for Proactive Monitoring who works on cases created from Monitoring tools which are potential issues at customer site. Not handling them on time can lead to potential customer downtime scenarios Why is this role critical now/ why cant it be delayed? Proactive Monitoring teams has SLA committed for the cases created for customer issues reported out of Monitoring tools. Missing SLAs on these cases can lead customer dissatisfaction, downtime at hospitals and potential Patient care issues. What is the impact if we do not approve? Delays in handling the issues reported out of Proactive Monitoring which leads to SLA not being met. What is the Return on Investment/ will the headcount pay itself back within 1 year? It is a non revenue gerating role. Having said that the role indirectly contributes as we will be able to meet out SLAs on proactive cases, fixing issues before customer is able to identify and report and avoiding downtime scenarios and penalties for the time site/hospital was down.