Consumer Care Specialist

Consumer Care Specialist (Contract)

Location: Drachten

Duration Assignment: 12 months (with possible extension)

Contract: Via a Randstad company

Hours/week: 40

Budget Range: 3100 - 4000 Euro per maand

In this role, you will have the opportunity to:

Make life better!In this role, you challenge yourself as a Consumer Care Specialist by driving in-market feedback, conducting root cause analysis, and managing corrective actions to enhance consumer experiences for Philips' innovative products.

When you choose to work at Philips, you’ll work on life-changing projects and contribute to innovative health technologies and solutions that improve billions of lives around the world.

You will be responsible for:

• Driving and reporting in-market feedback and post-market surveillance, including providing insights to innovation teams and marketing.

• Conducting root cause analysis and managing corrective actions for improvements in web content, FAQs, call center training, and data.

• Deep diving into ratings and reviews, conducting impact analysis, and deriving actionable insights from project learnings.

• Supporting consumer complaint handling by ensuring solutions are executed promptly.

• Collaborating with Marketing on the end-to-end consumer experience journey.

• Preparing and executing consumer care touchpoints (call center, web, etc.) for superior consumer experiences.

• Ensuring call center readiness for product launches by preparing training materials, bulletins, scripts, and more.

• Monitoring FAQ and business feedback effectiveness, implementing improvements as needed.

• Staying updated on consumer care and social listening trends while developing a strong global connection.

• Collaborating with product research teams, leveraging consumer care insights.

• Driving innovation, strategy, and continuous improvement within the team.

To succeed in this role, you should have the following skills and experience:

• A passion for understanding and meeting consumer needs.

• Expertise in big data analysis and social listening tools.

• Ability to translate technical product information into effective call center training materials.

• Strong written and verbal communication skills.

• A growth mindset and entrepreneurial skillset.

• Creativity and problem-solving abilities.

• Fluency in English (both written and spoken).

• Resilience and situational adaptability.

• Strong stakeholder management, listening, influencing, and consulting skills.

In return, we offer you:

For this project, you’ll work for Philips and become a contract or permanent employee of a Randstad company. As a contractor at Philips, you'll enjoy cutting-edge challenges and unexpected experiences that make you a more in-demand professional.

Why work on a project at Philips?

If you’re looking for meaningful work and a chance to tackle complex challenges, broaden your skills and expertise, and become an even more sought-after professional, you’ll find all that and more with project work at Philips.

The Randstad companies are responsible for finding talent to provide services at Philips. If you are selected to provide services for Philips, you will be employed by Randstad and will not be an employee of Philips.