Technical Complaint Investigation Specialist

Join Philips to ensure patient safety and product excellence by leading in-depth complaint investigations for high-risk medical devices. Your work will directly impact product quality and regulatory compliance across the globe.

Your role:

As a Technical Complaint Investigation Specialist, you’ll play a key role in Philips’ Quality & Regulatory organization. You'll focus on root cause analysis of high-risk complaints, supporting technical investigations, vigilance reporting, and product improvements. By working closely with R&D, Manufacturing, Clinical, and Regulatory teams, you’ll help drive continuous improvement in our healthcare solutions.

You're the right fit if you have:

• A Bachelor’s or Master’s degree in Engineering or Science

• 7+ years of experience in a regulated medical device industry, ideally in R&D and/or Quality

• Strong understanding of complaint handling, adverse event reporting, and post-market surveillance

• Knowledge of regulatory standards (21 CFR Parts 803, 806, 820, ISO 13485, ISO 14971, EU MDD, Canadian MDR, MHLW 169)

• Experience within Philips Healthcare is a plus

• A passion for product improvement, quality, and patient safety

• Excellent communication, analytical, and stakeholder collaboration skills

What you’ll do:

• Lead technical investigations of high-risk complaints and customer feedback

• Develop and apply investigation strategies and guidelines, including use of AI/LLM tools

• Collaborate with R&D, Clinical, Sustaining Engineering, and Manufacturing

• Support failed parts return process, complaint triage, and product defect reviews

• Engage with global regulatory bodies and support audits and inquiries

• Contribute to CAPAs, Corrections & Removals (C&R), and training programs

• Identify complaint patterns and drive systemic improvements

• Represent the business in cross-functional quality activities

Practical Info:

• Must reside in the Netherlands

• Contract type: Work at Philips through Randstad, with access to employee benefits

Why join Philips?

• Impactful work: Help ensure the safety and quality of life-saving devices

• Cross-functional collaboration: Work with top experts in Quality and R&D

• Culture of innovation: Use cutting-edge tools and methodologies

• Growth opportunities: Advance in a global health tech leader with a purpose