Project Manager - Customer Delivery Transformation (Freelance)

Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). Focus on a specific assignment project managing a critical project within a major organizational change program.

You are responsible for

Project management of implementation in a major, global, organizational change within our multi billion-euro Services and Solutions business

Close collaboration with other projects under our Services & Solutions Delivery Transformation Portfolio and with key stakeholders across markets, businesses and supporting functions

Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization

Translating project charters into a comprehensive project plan and leading the project team to deliver on project and program objectives

Working with suppliers, related teams and supporting functions to resource projects for success

Following set standard project methodologies to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

You are a part of

The Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management, knowledge management and more. Scope includes resources in multiple functions including R&D, Marketing, Operations, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and timezones.

To succeed in this role, you should have the following skills and experience

A Bachelor's degree

Minimum of 10 years' experience in project management and customer delivery or customer service

PMP Certified Project Manager (preferred)

Experience of delivering organizational change related projects on a large, international scale

A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization

The communication skills necessary to engage & motivate diverse, global, multi-disciplinary stakeholders around a common goal

Evidence of strong intrinsic motivation to deliver results working with global teams

Fluency in written/spoken English