New Service Development: Services Architect/Business Analyst
The Services Architect/Business Analyst will focus on creation of new commercial service offerings in the domain of healthcare operations and continuous improvement. Services in this context are data driven consultancy services (often supported by supporting SW). The services in scope are focused heavily on aiding healthcare providers in improving their operational performance.
The Services Architect/Business Analyst define services (sometimes enabled by hardware and software) - that enable the interactions- and experience- design for a specific services offering, using technologies and services from Philips and potentially external partners. Develops the services product with other domain experts and disciplines while matching the user and business requirements. This includes cooperation with e.g. Product management to ensure the enablers and processes support the revenue model. Defines and implements professional service and/or service product roadmap, and/or a service/serviceability tooling roadmap.
The Services Architect/Business Analyst plays a key role in the development of new services. Together with a cross functional team including designers, operations and marketers, you work on bringing new ideas to life.
1. Requirements management
Ensure proper requirements are defined translating value propositions into requirements for software and process developments. You organize workshops and review sessions to ensure you get to the right concept.
Conduct interviews and process-elicitation sessions with subject matter experts; collect and review of existing materials and work with domain experts to clarify and fill gaps as needed
Participates in cross functional requirements balancing and definitions
2. Define product concepts and designs
Is a driver for re-use of existing (reference) architectures and platforms as well as lower level re-usable elements.
Write services playbooks which exists out of procedures and work instructions, in order to formally and unambiguously document the business processes through which the services will be delivered.
Write policies, procedures, work instructions, SIPOCs, RACI diagrams, service level agreements, and job/capability descriptions in order to formally and unambiguously document the business processes through which the services will be delivered. Distribute for review and approval, consolidate and reconcile change requests, and implement changes as appropriate.
Collect information from domain experts on estimated activity level hour/efforts for service delivery within the documented workflows and capture these estimates in documentation, spreadsheets, and related process metrics / KPIs
3.Design Verification, release and maintenance
Defines plans and protocols to verify services design
Lead execution of verification activities
Facilitate review sessions with key stakeholders, documenting and implementing change requests related to the written service design and associated documentation and process diagrams. Maintain and version control changes through multiple iterations.
4. Coaching and Capability development
Challenge others to question traditional ways of working, overcome barriers to change and to adapt quickly to new, changing environments. Maintain a climate of trust, openness, integrity, honesty and objectivity and role models a can-do mentality.
This role will be a part of the Services Innovation organization within Philips Services & Solutions Delivery, located in Best, NL/ Bangalore, IN/ Andover, USA.
At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy, respiratory care and services.
Knowledge, Skills & Experience
You have a BS/MS degree in business or technical field, at least three years experience in a comparable position. You can listen, empathize and see possibilities better than anyone else. You think from the end-user's perspective and you have a passion for the healthcare. You have a good command of spoken and written English.
Demonstrated experience in modeling and documenting business processes, including use of Microsoft Visio and/or ARIS in combination with Excel, Word, and standard office applications is required.
Excellent English-language technical/professional writing capabilities are a must
Candidates must have experience in information-gathering and interviewing of technical experts, facilitation of review processes (live workshop, 1-1 discussions, and remote sessions), and searching/interpretation of technical documents at various levels of formality
Skills and experience in the following areas would be a plus:
Ideal candidates will have specific experience modeling and documenting commercial operations and/or technical service delivery processes (Service Blueprints)
Knowledge of industry-standard practices for business process modeling (BPMN, UML, equivalent) and business architecture is valued
Experience with Lean methodology and thinking, especially SIPOCs, value stream maps is a plus
Excellent communication skills
Eager to learn
Living the Philips Behaviors: Eager to Win, Take Ownership, Team up to Excel and always Act with Integrity.
Ability to act in a service business environment. Having emotional intelligence, be able to listen, excellent communicator capabilities, a team player and a leader are teachers sharing mindset.
Passion for healthcare
Keywords: Empathy, user-centric design, listening, inquisitive, constructive, good intuition, positive, energetic, attention to detail, process design.