Freelance Service Technical Writer

Your challenge

As a Technical Writer, you create technical information for the Customer Services organization of the Image Guided Therapy (IGT Business Group). The types of information that we create include repair, maintenance, upgrade and installation information. This information is mostly for our Service Engineers, who use it when installing, troubleshooting and repairing our complex imaging systems.

Your responsibilities

- Gather information about new system releases or changes to the existing systems by interviewing engineers, observing equipment operation, searching for and going through other technical documents.

- Discuss and align the documentation requests and requirements with the person that provides the information, and with fellow writers.

- Monitor the progress, take care of timely communication, and secure deadlines.

- Create, develop, plan, write, design, and edit service information.

- Design, write and maintain system specific installation documents of X-ray systems.

- Use various text editors (MS-Word, X-Metal) and Content Management Systems (ST4, PTC-Windchill).

- Write for reuse, use controlled language

- Collaborate with illustrators and process the created technical illustrations

Your team

The Technical Writers are part of either the Fixed Systems team or the Interventional Tools and Solutions Team. These teams consist of Project managers, Service Innovation Engineers and Technical Writers. The Technical Writers create and deliver high quality service information for every Lifecycle phase of a medical system. The Technical Writers together with the Technical Illustrators work in close cooperation with the (Service Innovation) engineers. This way of working creates a challenging, innovative environment with great opportunities to explore.

We are looking for

- Bachelor degree in engineering

- 5 years of experience as a technical writer

- Linguistic/communication background is a pre

- Project management skills

- Experience with medical or high tech equipment

- Thorough experience with structured authoring tools (XML editors), topic based writing, single source publishing and Content Management Systems

- Good communication skills

- Knowledge of controlled language or documentation standards is a pre

- Open minded to new tooling, techniques and processes

- Customer oriented, team player able to work independently

- Able to take ownership and responsibility

- Lean methodology