Freelance Service Account Manager

Umfeld:

Reporting to the International Senior Services Account Manager, the Services Account Manager I (SAM) will serve as a key team member in the two following responsibilities: reseller account management and installed base management. The SAM will be responsible for a portfolio of clients, being their central point of contact on the services team and maintaining strong relationship with them at various levels. This position covers key customers within Europe. This is a home-based role, within Germany / Europe.

This role is a largely client-facing role which requires working on both strategic long term and short term plans and projects. The Services Account Manager will need to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business. The SAM will work in coordination with all Philips Capsule teams to become a key services advisor to our partners in driving them through their deployments, supporting them on their installed base and driving them to adopt new versions and products. This position must be able to communicate on services methodology, technical issues and products evolution to both business and technical users.

As Philips Capsule is integrating within Philips, the role is currently expected to be valid for 1 year. Part of the role responsibility will be to ensure a smooth transition of a selected number of clients, whose account management will ultimately transfer to the different Philips countries.

Aufgaben:

Reseller Account Management:

- Act as a central point of contact for selected European partners and coordinates all services activities (implementation, logistics, support, training)

- Support partners? installed base via periodic support calls and escalation of issues to support teams and management

- Keep track of partners? implementation projects (milestones, issues, etc.)

- Manage orders (software, hardware, services) and oversee their delivery

- Elaborate product migration strategy with our partners, e.g. identified key features, training needs, integration support

- Gather partners feedback and requests and collaborate with Product Managers and R&D to provide visibility (e.g. roadmap presentation)

- Occasionally collaborate on pre-sales effort regarding project management questions

- Constantly keep up-to-date on Philips Capsule and partners? products, as well as other HCIT vendor solutions

Philips Remote Security:

- Contact Philips Capsule direct installed base and enroll them onto Philips Remote Security (PRS) solution - PRS is a remote access solution, enabling Capsule Philips technical support teams to remotely access the Capsule servers installed at its customers.

- Support the team Project Managers in enrolling new direct customers onto PRS

Direct customers Account Management:

- Contact selected direct existing customers in Europe periodically, reviewing customer satisfaction, need for additional services and products, enforcing migration to Philips Capsule latest product versions, and funneling in any upsell opportunity to the sales team

- Oversee direct customers upgrades and migrations

- Provide reports to the Sales team on the Installed Base

Position constraints:

The position requires punctual travel, two to three times a quarter. The position requires a high degree of autonomy, while functioning as a team player who will productively engage with others at varying levels of seniority within and outside of Philips Capsule. Strong and positive relationships with customers are critical skills for success. Excellent problem solving and critical thinking skills are necessary to successfully present the Philips Capsule Tech message to individuals and groups in a professional manner.

Anforderungen:

• Bachelor degree, Master is a plus, but not essential

  
  

• English and German fluent, French or further additional helpful

  
  

• Ideally 2+ years experience of either Sales/Technical Account or Project Management in Healthcare IT market

  
  

• Fair understanding of software applications, network typologies and infrastructures

  
  

• Proven track record in customer facing interactions

  
  

• Customer and business oriented

  
  

• Strong presentation skills and able to communicate professionally to an audience and in written responses

  
  

• Confident and mature interpersonal skills and proactive relationship building abilities

  
  

• Strong autonomy and organizational skills with significant attention to detail

Philips fördert Chancengleichheit. Alle qualifizierten Bewerber*innen werden unabhängig von Hautfarbe, Religion, Alter, Geschlecht, sexueller Orientierung, nationaler Herkunft, Glaube, Staatsbürgerschaft, Behinderung oder Familienstand gleichermaßen in unserem Auswahlprozess berücksichtigt.