Digital Marketing and eCommerce Program Manager Marketplaces
Today consumers who search for Philips Brand Licenses products are not able to buy them in our online store. To remediate, Philips is setting-up a 3 rd Party marketplace for our brand licensees and other partners across several markets. With this Marketplace integration
consumers will be able to find everything they need, a one Philips shop location for all Philips products and an integrated and seamless end-2-end consumer experience.
Philips Digital Marketing & E-Commerce is looking for an experienced IT Program Manager to manage the 3P Marketplace program. The Program manager will be responsible to deliver ontime go-live of this 3rd party products in the Philips store in accordance with the defined
The role is part of the Digital Marketing & E-Commerce Program Management Office team and reports in dotted line to the Head of DMEC Consumer/D2C.
You are responsible for
In your role as Digital Marketing & E-Commerce Program Manager for 3P Marketplaces, you are responsible for
Daily program management throughout the program life cycle;
Defining the program governance (controls);
Planning the overall program and monitoring the progress;
Managing the program’s budget,
Managing risks and issues and taking corrective measurements;
Coordinating the projects and their interdependencies;
Managing and utilizing resources across projects;
Managing stakeholders’ communication;
Drive the overall program and project planning, changes, risks, issues, budget and deliverables
Having the ability to install and analyze the indicators of PM processes (scope, planning, cost, benefits, resources risks etc) including the change control process of key projects and programs
Ensure effective and efficient program team engagement model by setting up and maintaining a clear governance structure
Working closely with the Digital & E-Commerce Direct-to-Consumer leadership for proper focus and resource distribution
Manage the program operating rhythm – implementing the drumbeat schedule across the program governance from Executive sponsors to the workstream / project reviews
Compile learning and share best practices across global teams to help achieve the most effective operations.
Develop consistent communication process to ensure global alignment on project status, a mechanism for feedback and be responsive to global business marketing team needs.
Analyze, report (and flag when necessary) on program performance metrics
Collaborate across multiple teams to identify and accomplish goals
To succeed in this role, you should have the following skills and experience
Minimum 10 years of work experience in program management within a (IT) digital organization in international and complex organizations
Deep IT expertise such as website integration knowledge, understanding of back-end architecture
Proven experience in setting-up e-commerce platforms
Strong preference for marketplaces expertise with experience in setting-up marketplaces platforms
Solid understanding of Digital Marketing, Digital capabilities, Digital Strategy
Deep expertise in PMO, Project Management, program management PMP, PMP certification required, and preference for experience in Agile (marketing) organization
Acts as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve an inspire.
Balances Stakeholders, ability to deal with a complex landscape of stakeholders, to challenge collaborators while obtaining buy-in and commitment
Cultivates Innovation and is a change agent to drive the digital transformation
Collaborates, Plans & Aligns
Action Oriented and data-driven