Technical Operations & Logistics Specialist

Job Overview

• This is a highly hands-on logistics and operations support role supporting the Bothell R&D team. The position requires someone who can wear multiple hats, managing end-to-end coordination of materials, documentation, and shipments for medical device systems. 

• The ideal candidate will thrive in a fast-paced environment, balancing hands-on logistics responsibilities with operational coordination and technical support activities.

Responsibilities:

• Coordinate domestic and international shipping activities (India, China, Reedsville, Cambridge, etc.).

• Prepare, review, and submit shipping documentation for approvals, including traffic and compliance requirements.

• Manage material transfers, transport requests, and asset movement activities.

• Procure requested materials from various inventory locations to support internal medical device development.

• Gather parts and deliver materials to shipping docks, ensuring shipment readiness and accuracy.

• Support inventory management, scheduling, and logistics coordination activities.

• Process Ariba Purchase Requests, Capital Expenditure Requests (CARs), and transport-related documentation.

• Track and maintain asset management records and shipment documentation.

  
  

• Technical & Customer Support

• Receive and respond to technical requests, product inquiries, service requests, and malfunction-related concerns promptly and efficiently.

• Collaborate cross-functionally to ensure necessary tools, documentation, and resources are available for operational support.

• Provide technical and customer support through email, phone, chat, and desktop-sharing platforms.

• Utilize incident tracking systems to document customer inquiries, diagnostics, resolutions, and case status updates accurately.

• Communicate clearly with customers and internal stakeholders regarding updates, instructions, and issue resolution progress.

• Participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.

Team Collaboration & Process Improvement

• Partner with cross-functional teams to support R&D and development activities.

• Foster a collaborative team environment by actively participating in discussions and sharing operational insights.

• Support proactive monitoring, alert handling, and issue escalation processes.

• Identify opportunities to improve logistics workflows, documentation accuracy, and support efficiency.

Day to Day Work Environment:

• Highly active and physical role requiring frequent movement between buildings throughout the day.

• Fast-paced environment with multiple competing priorities.

• Combination of hands-on logistics activities and coordination/documentation responsibilities.

• Fully onsite role supporting the Bothell R&D team.

Requirements:

Education

• High School Diploma or Vocational Education required.

• Bachelor’s Degree preferred.

Experience

• Minimum 2 years of experience in logistics, customer support, shipping coordination, or related operational support roles with Vocational Education.

• No prior experience required for candidates with a Bachelor’s Degree.

Must-Have Qualifications

• Experience with:

• Logistics coordination

• Shipping & documentation

• Inventory and material management

• Strong organizational and multitasking abilities.

• Comfortable working in a fully onsite, hands-on environment.

• Ability to manage multiple workflows and shifting priorities effectively.

Preferred Skills:

• SAP Experience

• Technical Documentation

• Troubleshooting

• Business Acumen

• Cloud Technology

• Escalation Management

• Customer Response Management

• IT Networking

• Engineering Fundamentals

• Technical Acumen

• Knowledge Management

• Alert Handling

• Root Cause Analysis (RCA)

• Quality Specifications

• Material Transfers & Asset Tracking

• Medical Device, Technical Operations, or R&D experience

Additional Information:

• This role supports several business-critical functions for the Bothell R&D group, including:

• Ariba Purchase Requests

• Capital Expenditure Requests (CARs)

• Material Transfers

• Domestic & International Shipping

• Asset Management

• Transport Requests

• The position is considered an ongoing operational need supporting critical R&D logistics and coordination functions.