Service Innovation Engineer

Service Innovation Engineer

Who are you?

As a Service Innovation Engineer, you have a flexible attitude and can adapt to a dynamic environment. You are not shy, have good communication skills and are not afraid to have conversations with stakeholders and customers. As you will be working with multiple disciplines, it is important that you have project management skills and are a real team player.

To succeed in this role as Service Innovation Engineer, you should also have the following skills and experience:

• A Bachelor degree or higher (HBO-education) in a technical competence, e.g. Mechanics, Electronics, Bio Medicals, Industrial Engineering;
• 3-5 years working experience in a state-of-art, high-tech environment;
• Experience with Design for Serviceability;
• Knowledge of Lean Methodologies and Continuous Improvement;
• Excellent verbal and written communication skills in English.

What are you going to do?

As a Service Innovation Engineer at Philips, you will have the opportunity to simplify healthcare by focusing on patients and (care) providers. Your mission is to enable and optimize serviceability for products and solutions. That’s why you analyze your (end) customer’s needs. You understand them. Your affinity with technical documentation and tools will help you provide input in different phases of design and development. You will do this for example by: 

• Reviewing newly designed products based on the defined service requirements 
• Create a SI project plan for a (sub-) product and align with the key stakeholders on deliverables and milestones.
• Create overall test design including test cases for verification and validation of service functionalities in the product and the overall serviceability of the product.
• Solving sub-system/component related technical customer complains that are escalated by the 3rd line helpdesk if they could not be solved.
• Prepare and transfer information to the Philips Healthcare training center and the Customer Services Helpdesk.

Where are you going to work?

The Business Unit ˜Image Guided Therapy Systems™ (IGT-Systems) is responsible for the Marketing, Development, Manufacturing, and Service of X-ray systems (including the Quality & Regulatory aspects). Customers are interventional specialists operating in a wide variety of hospitals across the globe.

Within IGT-Systems, Customer Services is responsible for handing over IGT-Systems products that can be installed, maintained, repaired, and upgraded.

Customer Services (CS) translates the Service business strategies and future customer needs into product specific Service requirements and (new) Service products for our customers, during the whole system lifecycle. CS also monitors customer feedback on products and processes in the field during and after product release, to realize optimal customer satisfaction.

Why should you join Philips?
Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.