Q&R Group Services & Solutions delivery [SSD]has as core mission to provide direction, expertise and process excellence on End to End integrated Solutions and services with standards that ensure a consistent Philips experience for our customers. They coordinate the End to End Q&R support within the scope of services and Solutions to ensure successful and compliant deployment in the Markets and Clusters in line with Philips Strategy and PBS.3
The Projects require Q&R controls to ensure End to End services quality and compliance from the initiation phase until completion including transition and handover to the Business/Market.
The activities are the following :
Defines and manages the quality and reliability strategy in a professional way and oversees execution and delivery of results
Ensures that appropriate and actionable quality plans (as part of Project Management Plan and/or separate) are made that include all phases of the project
Ensures validation of key quality requirements like: usability, reliability, product performance, manufacturability, safety, security, privacy, serviceability, sustainability etc.
Provides effective insight and oversight of the execution of the Quality Plan(s), Risk Management activities, and of all services quality related activities during the project
Performs independent assessment on product or service quality performance throughout all phases of the project and post-launch product quality analysis during the monitoring phase
The SQE reports (with sufficient objectiveness and coverage) on the quality performance at the project gates
Applies and facilitates data driven Design for Quality & Reliability best practices (e.g. FMEAs, robust design, V&V, root cause analysis & problem solving) in the project
Ensures an effective transfer of design specifications to manufacturing, supply chain and service