With the exception of independent contractors, applicants for this role will be engaged through Randstad company. When making this application your details will be automatically shared with Randstad company for registration with them, who may also contact you about other opportunities with other clients.


Project Manager - Service Transformation (Freelance)

Posted Jul 27, 2022
Project ID: PHILJP00025229
Eindhoven, Noord Brabant
40 hrs/week
6 months
Ends: Dec 30, 2022
Payrate range
70 - 90 €/hr
Application Deadline: Jul 25, 2022 12:00 AM

In this role, you have the opportunity to

Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions.

You are responsible for

  • Project management of the design and build of key capabilities within our multi-billion-euro Services and Solutions business

  • Close collaboration with other projects under our Services & Solutions Delivery Transformation Portfolio

  • Working closely with our markets, businesses, supporting functions and our Services team to manage requirements and deploy new capabilities

  • Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization

  • Translating leadership direction intoproject charters and into a comprehensive project plan

  • Leading the project team to deliver on project and program objectives

  • Working with suppliers, related teams and supporting functions to resource projects for success

  • Following set standard project methodologies to ensure delivery of a complete package

    considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

You are a part of

The Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management, knowledge management and patient safety & quality. Scope includes resources in multiple functions including Quality & Regulatory, Corporate Sustainability, R&D, Marketing, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and time zones. 

To succeed in this role, you should have the following skills and experience

  • A Bachelor's degree (Masters degree preferred)

  • Minimum of 5 years relevant experience in project management and/or customer service management

  • PMP Certified Project Manager (preferred)

  • Knowledge and experience of Agile Project Management, Scrum or SAFe (preferred)Experience and understanding of service delivery processes and related IT tools

  • Experience in building new project teams, creating shared goals and delivering project objectives through a structured plan

  • Experience of delivering Transformation projects which include significant business process change, ideally leveraging cloud based IT systems

  • A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization

  • The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team

  • A track record of delivering successful change in organizations from a product, process, IT or training & learning perspective

  • Strong ability to support and effectively collaborate with various stakeholders

  • Evidence of strong intrinsic motivation to deliver results working with remote teams

  • Self-organizing and self-propelling abilities

  • Fluency in written/spoken English

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