New Services Operations support (Freelance)
As Operations Support manager, you will focus on coordinating a smooth delivery & support process improvements for the service offering "Technology Maximizer" together with the markets, businesses and supporting processes.
In this role, you have the opportunity to
Contribute to the Philips strategy of transforming into a Solutions company together with Markets, businesses and key stakeholders in the delivery process of a new offering "Technology Maximizer".
You are responsible for
To enable the success of the Service offering Technology Maximizer the Operations support manager is the contact person who interacts with the key stakeholders in the service delivery and supporting processes.
You will be responsible for;
-I2M interaction - align commercial product data with BU product owner, Central Upstream and downstream marketing, Market product owners
-M2O interaction - pricing, T&Cs, update/maintain Quoting tooling incl. sales text and CFD
-O2C interaction - master data setup, tool updates, IT tooling in Philips IT landscape
-Process / framework preservation (alignment BIU / Markets)
-BU interaction - NPI product data for TM to create sales orders
-CFC/GBS interaction - manage order package creation process
-Market interaction - share entitlement list, central support for operational questions
-BIU Reporting - monthly extract QlikView
-Market Reporting - monthly extract QlikView
You are a part of
This role will be part of the New Services Development Operations Team in Best, Netherlands.
The New Services Development Operations team is part of the Service Development and innovation organization within Philips Services and Solutions Delivery. Our priority is to deliver new services and solutions and enabling capabilities to Markets, BGs and stakeholders throughout Philips.
To succeed in this role, you should have the following skills and experience
- Bachelor or Master degree in business or technical field and at least 5 years of experience managing and improving supply chain/operational delivery processes;
- Broad understanding of Supply chain and Operations processes (e.g. Supply chain, Market operations, Customer fulfillment, Customer service);
- Self starter with a hands-on character and can do mentality;
- Good social skills and can communicate with different functions and able to align and resolve issues.
- Problem solver - Understands and applies key continuous improvement methods (Lean Six Sigma);
- Analytical and can create reports for monitoring the delivery process;
In return, we offer you
At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by building ground breaking solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry-leading in image-guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy, respiratory care, and services.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.