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MI&A Manager - Knowledge Management (Freelance)

Posted Jan 14, 2022
Project ID: PHILJP00024516
6 months
(Feb 1, 2022 - Jul 31, 2022)
40 hrs/week
Payrate range
61 - 74 €/hr
Application Deadline: Feb 1, 2022 12:00 AM

MI&A Manager - Knowledge Management

Proactively participate in the Insights & Analytics transformation levering expertise on Marketing & E-Commerce level or on the HS/PH Cluster level by objectively seeking when and how to impact how we deliver growth and significantly increase the impact of our value propositions to our customers/consumers. 

Enable the organization-wide growth of the MI&A Knowledge Management platform Eureka. Work closely with the business and market leaders and the MT to provide thoughtful and relevant services/solutions based on a deep understanding of the customer, patient, payer, user, market and the business. 

Be key contact for our agency partner MarketLogic: participate in alignment meetings and drive continuous improvement strategy including implementation of new features, for example the Eureka app. Day-to-day management of Knowledge Management platform including demos for new users, trouble-shooting, answer to user requests and newsletter reviews. 

Monitor platform Key performance indicators:

  • Platform Adoption - global registered users - new subscriptions per month 
  • Platform Engagement - active users per month logging in 
  • % of users access Knowledge Zones per month 
  • # of reports uploaded per month 
  • User Satisfaction (qual and quant incl. Platform NPS) 
  • Curator engagement

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