Inside Sales Specialist

Inside Sales Specialist - This position may be 100% remote

This is a part time position averaging 20hrs per week. Additional hours may be required.

Philips Healthcare currently building the Service Sales and Marketing team for our Image Guided Therapy Devices (IGTD) division. As an Inside Sales Specialist, you will be an integral member for enabling service sales for both contracts and time and material. In this role, you will work closely with sales and field service engineers to provide price quotes for service agreements as well as parts and labor for non-contract customers.

Your responsibilities

• Quote service agreements and billable work orders for laser systems

• Build, retain and expand customer relationships using internet, telephone, email and other inside-based means.

• Working closely with Sales teams to manage opportunities and win deals.

• Responsible for registration and reporting of sales activities within the provided sales tools (FSIS) and according to the defined reporting requirements.

• Contact customers via telephone and/or email to new and/or competitive accounts as well as be responsible for the timely response to any incoming leads in order to develop opportunities.

• Route qualified opportunities to the appropriate sales team members for further development and closure.

• Research accounts, identify key players and generate interest, as well as investigation & resolve customer queries/requests.

• Up to date completion of administrative duties in relation to role including but not limited to system notes/updates, customer service follow up, customer collections, credit/debit requests, etc.

• Manage inbound calls by returning calls within 24 hours following up with appropriate person either internally or externally.

• Manage outbound calls in order to generate new sales, repeat sales, maintaining business in conjunction with District Managers calls to practice and Marcom guidelines

• Behavioral: Daily demonstration of the highest level of Philips Leadership competencies and 4 behaviors

We are looking for

• Associates or Bachelor's Degree preferred

• At least 2+ years professional experience in a related Customer Service or Sales position is preferred

• Strong PC skills, including experience using MS Office and Outlook.

• Must exhibit strong communication skills, verbal and written, to allow individual to communicate effectively via the phone and via email responses to internal/external customers

• Ability to handle a high volume of calls back to back throughout the day

• Ability to multitask effectively to allow individual to provide maximum productivity to the team, through efficient and effective use of time

• Experience in processing parts order requests is highly beneficial to the role

• A high level of professionalism is required for maximum customer satisfaction and team member benefit

• Familiarity with Salesforce a plus