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Philips

Customer Excellence Lead (Freelance)

Project is closed

Posted May 27, 2021

Project ID: PHILJP00023252

Location

Amsterdam

Hours/week

40 hrs/week

Timeline

7 months

Starts: Jun 1, 2021

Ends: Dec 31, 2021

Payrate range

61 - 88 €/hr

Summary

- Define, live and spread the Customer Excellence Culture in Supply Chain

- Own the Global OTIF (cOTTR / Fill rate) KPI

- Drive team of customer collaboration managers in the markets to ensure we collectively deliver on our customer excellence/fill-rate ambitions

- Own the framework that defines the Supply Chain service per customer segment

- Own the Customer Excellence Roadmap

- Own the on-time completion and realized ROI (performance / cost) of defined projects

Key areas of responsibility

- Responsible for strategic direction of customer excellence in the Supply Chain

- Own the framework that defines the Supply Chain service offering per customer segment and manage and monitor adherence to it

- Take full ownership of the global OTIF (cOTTR / Fill rate), including reporting on progress globally to higher management, alignment with key contributors and coordinating improvements to reach the required target level.

- Closely connect with relevant roles in the end2end supply chain impacting service levels, such markets, business, Supply Centers and Order Managers.

- Make OTIF (Fill Rate, cOTTR) reporting available (incl slide- and dice opportunities) for all stakeholders involved in fill rate performance

- Define, live and spread a Customer Excellence Culture in Supply Chain (guiding principles for behavior) for all SC employees to put customer first

- Helps structure the logistics rebate definition as part of the commercial policy and ensure implementation across all customer segments.

- Drives performance through the application of continuous improvement by applying LEAN and problem-solving approach.

Knowledge & critical experiences

- Master's degree

10 years of Supply Chain related experience
Experience in an operational Supply Chain Management role with strong and close connection to customer
Project Management experience, strong track record of implemented projects with realized ROI

Required competences

- Lean : CI Practitioner

- Customer first mindset

- General Project Management basics

- Strong communicator and negotiator

- Quality always mindset

- Business Performance Management

- Experience in Integrated Supply Chain Management

- Knowledge of End2end Supply Chain process, including understanding of S&OP, S&OE and order management

- Logistics Management

- Analytically strong, able to balance cost vs benefit

- Data savvy