Philips
CUSTOMER ENGAGEMENT MANAGER
Project is closed
Posted
Sep 2, 2019
Project ID:
PHILJP00020541
Location
Best
, Brabant
Duration
5 months
(Sep 16, 2019
-
Feb 29, 2020)
Hours/week
40 hrs/week
Payrate range
Unknown
CUSTOMER ENGAGEMENT MANAGER
Customer Experience Center Best/Global Marketing and eCommerce Philips HealthTech
Key areas of responsibility
• Lead the Customer Engagement / Experiences through CEC activities
• End responsible for the CEC visit programs, team and visit facilities, driving brand preference & reputation to position Philips as a Health and well-being company, including consistence brand preference across the BG's.
• Master the Health Continuum content and convey it towards customers clearly engaging with overall Philips strategy
• Drives the health continuum and solution selling strategy by providing extraordinary and seamless customer experiences
• Manage the operations, hospitality and relationships with internal and external customers, working closely with the planning department
• End responsible for all executed customer experience programs to the CEC facilities, driving consistent customer satisfaction measured via NPS.
• Continuously improve the daily operations of the customer experience organization following the LEAN principles.
• Create a customer centric organization by training and developing the CEC staff towards customer engagement experts and solution focused / consultative selling enablers along the Healthspaces.
• Stakeholders management - Promoting the CEC throughout the organization and stakeholders
• Leverage the customer interaction capabilities and support delivered to the market organizations
• Promote the cec’s capability and drive maximum attendance in the markets, with a focus on c-level solutions customers and large scale projects
• Collaborate with innovative labs, co-create teams, Philips museum, manufacturing and customers sites to deliver a holistic Philips proposition turned to the attendees specific persona and needs
• Grow the customer business opportunity and likelihood to buy, by understanding the customer needs and reinforcing our broad capability/expertise across the health continuum through real customer stories, and solution demonstrations that deliver on the quadruple aim
Knowledge and critical experiences
• Customer centric orientation
• Clinical background is a strong advantage
• Medical sales background is pro
• Business degree
• Excellent communication and presentations skills
• Savvy in engaging customers groups
• Excellent problem resolution skills/attitude, along with outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation
• Enthusiastic/enjoy to do attitude
• Well-structured and organized - strong project management qualifications
• Technology savvy, comfortable running digital customer engagement experience
• Able to work flexible hours when necessary
Competences
• Act as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
• Can combine strategic thinking with effective execution
• Strong ability to interact and influence stakeholders, including C-level
• Resilience and self-awareness
• Drives vision and purpose
• Communicates effectively
• Optimizes processes and delivers results
• Good organizer/incl. facility
• Can do mentality
• Natural networker/connector
Customer Experience Center Best/Global Marketing and eCommerce Philips HealthTech
Key areas of responsibility
• Lead the Customer Engagement / Experiences through CEC activities
• End responsible for the CEC visit programs, team and visit facilities, driving brand preference & reputation to position Philips as a Health and well-being company, including consistence brand preference across the BG's.
• Master the Health Continuum content and convey it towards customers clearly engaging with overall Philips strategy
• Drives the health continuum and solution selling strategy by providing extraordinary and seamless customer experiences
• Manage the operations, hospitality and relationships with internal and external customers, working closely with the planning department
• End responsible for all executed customer experience programs to the CEC facilities, driving consistent customer satisfaction measured via NPS.
• Continuously improve the daily operations of the customer experience organization following the LEAN principles.
• Create a customer centric organization by training and developing the CEC staff towards customer engagement experts and solution focused / consultative selling enablers along the Healthspaces.
• Stakeholders management - Promoting the CEC throughout the organization and stakeholders
• Leverage the customer interaction capabilities and support delivered to the market organizations
• Promote the cec’s capability and drive maximum attendance in the markets, with a focus on c-level solutions customers and large scale projects
• Collaborate with innovative labs, co-create teams, Philips museum, manufacturing and customers sites to deliver a holistic Philips proposition turned to the attendees specific persona and needs
• Grow the customer business opportunity and likelihood to buy, by understanding the customer needs and reinforcing our broad capability/expertise across the health continuum through real customer stories, and solution demonstrations that deliver on the quadruple aim
Knowledge and critical experiences
• Customer centric orientation
• Clinical background is a strong advantage
• Medical sales background is pro
• Business degree
• Excellent communication and presentations skills
• Savvy in engaging customers groups
• Excellent problem resolution skills/attitude, along with outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation
• Enthusiastic/enjoy to do attitude
• Well-structured and organized - strong project management qualifications
• Technology savvy, comfortable running digital customer engagement experience
• Able to work flexible hours when necessary
Competences
• Act as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
• Can combine strategic thinking with effective execution
• Strong ability to interact and influence stakeholders, including C-level
• Resilience and self-awareness
• Drives vision and purpose
• Communicates effectively
• Optimizes processes and delivers results
• Good organizer/incl. facility
• Can do mentality
• Natural networker/connector
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