With the exception of independent contractors, applicants for this role will be engaged through Randstad company. When making this application your details will be automatically shared with Randstad company for registration with them, who may also contact you about other opportunities with other clients.
Philips
CUSTOMER ENGAGEMENT MANAGER
Project is closed
Posted
Mar 13, 2020
Project ID:
PHILJP00020541
Location
Best, Brabant
Hours/week
40 hrs/week
Timeline
5 months
Starts: Sep 16, 2019
Ends: Feb 29, 2020
Payrate range
0 - 63 €/hr
CUSTOMER ENGAGEMENT MANAGER
Customer Experience Center Best/Global Marketing and eCommerce Philips HealthTech
Key areas of responsibility
• Lead the Customer Engagement / Experiences through CEC activities
• End responsible for the CEC visit programs, team and visit facilities, driving brand preference & reputation to position Philips as a Health and well-being company, including consistence brand preference across the BG's.
• Master the Health Continuum content and convey it towards customers clearly engaging with overall Philips strategy
• Drives the health continuum and solution selling strategy by providing extraordinary and seamless customer experiences
• Manage the operations, hospitality and relationships with internal and external customers, working closely with the planning department
• End responsible for all executed customer experience programs to the CEC facilities, driving consistent customer satisfaction measured via NPS.
• Continuously improve the daily operations of the customer experience organization following the LEAN principles.
• Create a customer centric organization by training and developing the CEC staff towards customer engagement experts and solution focused / consultative selling enablers along the Healthspaces.
• Stakeholders management - Promoting the CEC throughout the organization and stakeholders
• Leverage the customer interaction capabilities and support delivered to the market organizations
• Promote the cec’s capability and drive maximum attendance in the markets, with a focus on c-level solutions customers and large scale projects
• Collaborate with innovative labs, co-create teams, Philips museum, manufacturing and customers sites to deliver a holistic Philips proposition turned to the attendees specific persona and needs
• Grow the customer business opportunity and likelihood to buy, by understanding the customer needs and reinforcing our broad capability/expertise across the health continuum through real customer stories, and solution demonstrations that deliver on the quadruple aim
Knowledge and critical experiences
• Customer centric orientation
• Clinical background is a strong advantage
• Medical sales background is pro
• Business degree
• Excellent communication and presentations skills
• Savvy in engaging customers groups
• Excellent problem resolution skills/attitude, along with outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation
• Enthusiastic/enjoy to do attitude
• Well-structured and organized - strong project management qualifications
• Technology savvy, comfortable running digital customer engagement experience
• Able to work flexible hours when necessary
Competences
• Act as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
• Can combine strategic thinking with effective execution
• Strong ability to interact and influence stakeholders, including C-level
• Resilience and self-awareness
• Drives vision and purpose
• Communicates effectively
• Optimizes processes and delivers results
• Good organizer/incl. facility
• Can do mentality
• Natural networker/connector
Customer Experience Center Best/Global Marketing and eCommerce Philips HealthTech
Key areas of responsibility
• Lead the Customer Engagement / Experiences through CEC activities
• End responsible for the CEC visit programs, team and visit facilities, driving brand preference & reputation to position Philips as a Health and well-being company, including consistence brand preference across the BG's.
• Master the Health Continuum content and convey it towards customers clearly engaging with overall Philips strategy
• Drives the health continuum and solution selling strategy by providing extraordinary and seamless customer experiences
• Manage the operations, hospitality and relationships with internal and external customers, working closely with the planning department
• End responsible for all executed customer experience programs to the CEC facilities, driving consistent customer satisfaction measured via NPS.
• Continuously improve the daily operations of the customer experience organization following the LEAN principles.
• Create a customer centric organization by training and developing the CEC staff towards customer engagement experts and solution focused / consultative selling enablers along the Healthspaces.
• Stakeholders management - Promoting the CEC throughout the organization and stakeholders
• Leverage the customer interaction capabilities and support delivered to the market organizations
• Promote the cec’s capability and drive maximum attendance in the markets, with a focus on c-level solutions customers and large scale projects
• Collaborate with innovative labs, co-create teams, Philips museum, manufacturing and customers sites to deliver a holistic Philips proposition turned to the attendees specific persona and needs
• Grow the customer business opportunity and likelihood to buy, by understanding the customer needs and reinforcing our broad capability/expertise across the health continuum through real customer stories, and solution demonstrations that deliver on the quadruple aim
Knowledge and critical experiences
• Customer centric orientation
• Clinical background is a strong advantage
• Medical sales background is pro
• Business degree
• Excellent communication and presentations skills
• Savvy in engaging customers groups
• Excellent problem resolution skills/attitude, along with outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation
• Enthusiastic/enjoy to do attitude
• Well-structured and organized - strong project management qualifications
• Technology savvy, comfortable running digital customer engagement experience
• Able to work flexible hours when necessary
Competences
• Act as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
• Can combine strategic thinking with effective execution
• Strong ability to interact and influence stakeholders, including C-level
• Resilience and self-awareness
• Drives vision and purpose
• Communicates effectively
• Optimizes processes and delivers results
• Good organizer/incl. facility
• Can do mentality
• Natural networker/connector