Capability Expert - Customer

Your challenge

As a Capability Expert Customer, you are responsible for the implementation of the strategy of the respective capability and MDM platform based on input from the various stakeholders such as Business Information Owner (BIO) and Business Information Experts (BIEs), Market and Business Group representatives and Program/Project managers

Your responsibilities

-   Owns the onboarding of new data management processes and or markets, if required define user stories based on BIE trigger on MDM Capability

-   Support deployment activities of the MDM Capability

-   Ensure that UAT/User trainings are planned and executed

-   Maintain/review L7 documentation in the project phase; create/update work instructions and request forms based on CoE standardized templates

-   Drive authorization setup relevant for key users (requesters/approvers/ executers).

-   Provide support in Hyper care

-   Evaluate impact on operational team on existing services and resource for new deployments

-   Change Management of value sets

-   Triggered by QA/compliance officer implement compliance requirement and controls for new/adjusted services

-   Drive set up of access roles related to the MDM capability based on input of BIO/BIE and make sure that the access roles, designed by S&A expert, are correctly implemented. Execute provisioning of S&A roles related to EIM projects.

-   Model complex requests from the business into a service request

-   React to questions from the data services team on complex resolution issues

-   Approve mass load requests based on defined criteria

-   Drive implementation of data quality rules, data quality improvements and business improvements.

-   Align with the responsible BIE and in case applicable coordinate offshore activities for data quality and business improvements

Your team

As a Capability Expert Customer you are a team member of the MDM team in the EIM organization within the Enterprise Information Management organization.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore.

We are looking for

-   Bachelor or Master level

-   Good understanding of processes in the Customer domain

-   Strong analytical / IT skills

-   Process improvement capabilities (lean, six sigma)

-   Experience with tools like SAP R3, SAP MDG, Informatica, ServiceNow

-   Strategic thinker

-   Service mind-set, with a focus on process excellence and data quality

-   A proactive mind-set

-   5+ years working experience