Project Manager - Service Transformation: Install Base (Iron) (Freelance)

Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). The scope of this role will be leading a cross functional team for the "Project Iron" which will focus on install base and service parts related processes on a global scale.

You are responsible for

Creating and managing a new team which will design, build and test End2End capabilities to deliver quality, compliance and efficiency in our services parts and install base processes

Working closely with our markets, businesses, supporting functions and our Services team to develop and deploy new processes

Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization

Translating leadership direction into a program charter and subsequently into project charters and comprehensive plans

Leading the program team to deliver on project and program objectives

Working with suppliers, related teams and supporting functions to resource projects for success

Following set standard project methodologies to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)You are a part of

The Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management and knowledge management. Scope includes resources in multiple functions including Quality & Regulatory, Corporate Sustainability, R&D, Marketing, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and timezones.

To succeed in this role, you should have the following skills and experience

• A Masters degree
• Minimum of 5 years' experience in program/project management and/or customer service management
• PMP Certified Project Manager (preferred)Experience and understanding of service delivery processes, with particular experience in install base or service parts
• Experience in building new program/project teams, creating shared goals and delivering project objectives through a structured plan
• A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization
• The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team through a remote working model
• Evidence of strong intrinsic motivation to deliver results working with remote teams
• Fluency in written/spoken English

In return, we offer you

An opportunity for your project management career to flourish, within an exciting portfolio of ambitious scope. Philips is on a journey to harmonise and improve our customer service capability, while developing customer focused solutions in every one of the 60~ countries in which we operate. Succeeding in this challenge will provide exceptional experience in business transformation projects, which will be invaluable to your long-term career in project or program management. In return for your commitment to our ambition, we offer a package of benefits commensurate with our status as a global brand and a leader in health & well-being.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.