Philips
Infrastructure Analyst - PACS / Hospital Information System
Description:
Job Posting Description
In this role, you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. This Job Description describes the desired roles and responsibilities of “VUEPACS Remote Service Engineer” position at EI-SSD Operations team.
You are responsible for:
Bring support-services thinking and mind-set into all aspects of problem escalations
Build partnership with end customer (wherever applicable)
Good understanding on Information technology components
Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
Analyzing and troubleshooting Operating Systems issues quickly and effectively
Willingness to work in shifts and 24/7 model.
Be aware of the latest technical & organizational developments and their relevance to the business.
You are a part of:
EI-SSD Operations team. You have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. This Job Description describes the desired roles and responsibilities of “VUEPACS Remote Service Engineer” position at EI-SSD Operations team.
To succeed in this role, you should have the following skills and experience
Soft skills:
Excellent communication skills
Exhibits good listening and comprehension
Prepare clear and concise written communications
Exposure to direct interactions with end customers
Domain & Technical Skill set
Operating Systems, tools & Applications:
Good knowledge on below OS – Troubleshooting
Client/Server OS Troubleshooting experience
File system (NTFS),
Microsoft Message Queuing
Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.
User of remote tools - RDP/Terminal Services and VNC etc.
Experience with imaging software
Good knowledge on MS SQL – Configuration & troubleshooting
Compute Server / storage / network:
Compute & Storage
Good knowledge on computer hardware – Installation, configuration and maintenance methodologies
Fair knowledge on various computer hardware Dell.
Basic understanding on Hyper V, Clustering
Networking:
Good understanding of LAN & WAN
TCP/IP
Microsoft AD, DNS, DHCP service
Overall Good analytical & troubleshooting skills on above technologies
PACS, Mirth (any integration tool):
Basic working knowledge of PACS (Picture Archival Communication System) in Hospital Information System, RIS
Basic working knowledge of Integration tools preferably Mirth
Level of Experience
d. 6 - 8 Years