Configuration Management Specialist

Configuration Management Specialist

We are looking for a Configuration Management Specialist to support Installed Base (IB) operations within the CI portfolio. The role will be responsible for maintaining accurate Installed Base records in ServiceNow, processing product change requests, supporting data migration, managing licenses, and collaborating with regional stakeholders to ensure data quality and compliance.

• Build and maintain Installed Base records in ServiceNow in accordance with validated change requests.

• Review and analyze Installed Base data regularly to ensure data accuracy, completeness, and consistency.

• Support field audits by providing relevant Installed Base data and incorporate audit findings into the maintenance process.

• Monitor automated Installed Base maintenance processes through exception reports and ensure identified issues are resolved accurately and completely.

• Receive, validate, and process Installed Product Change Requests in line with defined processes.

• Track and coordinate the distribution of software/product licenses with regional stakeholders as required.

• Support the migration of Installed Base records from ServiceMax to ServiceNow, including data extraction, transformation, validation, and updates.

• Work closely with market Field Service Engineers (FSEs) and regional stakeholders to ensure accuracy of installation data, including installation versions, UDI, T&V, and other relevant configuration information.

• Support Installed Base reporting, data updates, audits, and ongoing data quality improvement initiatives.

• Maintain appropriate documentation and ensure adherence to established IT service management processes.

• Bachelor's degree with 5–6 years of experience in IT Services, Configuration Management, Data Management, or a related field.

• Strong proficiency in MS Excel and hands-on experience with SAP MP1/MBP for 2+ years, including extracting, transforming, validating, and updating data.

• Good business awareness with exposure to service contracts, SLAs, entitlements, and Installed Base management; healthcare domain experience is preferred.

• Knowledge or experience with ServiceNow/CMDB and ITIL processes; experience supporting audits and Installed Base data management is an added advantage.

• Mandatory working experience with SAP.

• Good knowledge of ServiceNow and configuration/Installed Base data management.

• Proficiency in MS Excel and PowerPoint.

• Strong analytical and data management skills with attention to detail.

• Excellent communication, listening, and comprehension skills.

• Ability to prepare clear and concise written communications and reports.

• Flexible and adaptable to changing organizational requirements.

• Strong willingness and curiosity to learn new tools, systems, and processes.

• Ability to collaborate effectively with regional stakeholders and cross-functional teams.