Configuration Management Specialist

You are responsible for
For Installed Base Operations of products within CI portfolio that includes
- Building Installed Base records in ServiceNow and maintain in accordance with validated change requests.
- Carry out a regular analysis of data accuracy including providing data for field
audits and absorbing the results of field audits back into the maintenance
process.
- Monitor the automated Installed Base maintenance processes via exception
reports to ensure that changes have been executed completely and accurately.
- Accept, Validate, and process Installed product Change requests.
- Tracking/Distribution of licenses
- Coordinate with regional stakeholders for tracking and distribution of licenses as needed
- Migration of Installed base records from Servicemax to SNOW.

To succeed in this role, you’ll need and the following
•   IT tools familiarity and work experience in IT Services
•   Knowledge/experience of tools – Excel, Power point
•   Knowledge/experience of working in SAP is mandatory
•   Good communication skills
o   Exhibits good listening and comprehension
o   Prepare clear and concise written communications
•   Good to know ServiceNow and ITIL way of working
•   Flexibility and adaptability as per the organizational needs
•   Inquisitiveness to learn new tools and work on them
•   Experience of working in SAP MBP/MP1 with knowledge to extract, transform and update data as needed (for migration from ServiceMax to ServiceNow)

Job title:
Configuration Management Specialist

You're the right fit if: (4 x bullets max)
1. Bachelor’s degree with experience of 5-6 years in IT services.
2. Extensive knowledge on MS-Excel and 2+ years in SAP MP1/MBP and ServiceNow
3. Business awareness with exposure/knowledge of Services contracts, SLAs, entitlements is preferred.
4. Healthcare domain experience preferred
4. Knowledge/experience of working on CMDB is preferred
5. Familiarity with audits on Installed Base of any domain is a plus.